frequently asked questions
HOW IS THE SHELF MOUNTED?
In all case, unless required elseway or there is an extreme size, we use the french cleat method. This is a simple, strong and invisible mounting system.
Learn more here:
WHAT'S IN THE BOX?
In addition to the furniture itself, you will find the french cleats for mounting and the user manual. Screws are not included by default, as there are various wall types in the world requiring different types of screws and wall plugs.
WHAT ARE THE USED MATERIALS?
It depends on the model. Those that are painted, are made of MDF, the wooden items are made of solid wood. The drawers, except their fronts, are usually constructed using plywood.
Painted items gets finished in professional painter workshop. Wooden parts are finished with high quality furniture oil, unless other type of finishing is required.
HOW STRONG IS THE SHELF?
The shelves are designed to be stronger than what your regular usage will require, however, of course extreme weights should be avoided - like sitting on them or letting children climb onto the shelves. Read our warranty terms before putting any heavy objects on the shelf.
HOW TO CLEAN THE SHELF?
You can use dry or wet cleaning - in the latter case, the shelves should be wiped dry as soon as possible. Try to avoid water or other liquids get in contact with the shelf.
HOW DO I ORDER?
Standard models: from the shop - or if we agree in any customization, we will upload your order as a reserved item that you can purchase.
WHAT PAYMENT METHODS ARE ACCEPTED?
PayPal and credit card (also through PayPal).
DO YOU KEEP STOCK?
We try to keep the popular models on stock, but as there are many versions, most of the items are made-to-order.
HOW SOON WILL I RECEIVE MY ORDER?
All orders are dispatched within max. 4 weeks after placing the order, unless a longer lead time is agreed. The delivery takes less than 1 week.
DO YOU DELIVER TO MY COUNTRY?
We ship worldwide, with TNT, UPS, GLS or international EMS service, at discounted rates, unless the country on these forwarders' exception list.
HOW MUCH IS THE DELIVERY?
Our shipping is a worldwide flat-rate 45 USD while orders from Europe gets free delivery.
HOW ARE THE SHELVES PACKAGED?
In case of floating shelves, the items are packaged in bubble wrap, with additional corner / edge protection material, in double box.
still have questions?